Shipping policy

Last updated: October 2025

We ship orders worldwide from our location in Kitchener, Canada.

Processing Time

  • Orders are processed within 1–3 business days.

  • You’ll receive a confirmation email once your order ships.

Shipping Times

  • Canada: 3–7 business days

  • USA: 5–10 business days

  • International: 7–21 business days (depending on location)

Shipping Costs

Shipping fees are calculated at checkout based on your location and package weight.

Customs & Import Taxes

International orders may be subject to customs fees or import duties. These are the buyer’s responsibility.

Lost or Damaged Packages

If your package is lost or arrives damaged, please contact us at chillnut0@outlook.com within 7 days of delivery so we can assist.